1. Introduction

This Privacy Policy explains how Pure Clean Manchester Ltd (“we”, “our”, or “us”) collects, uses, discloses and protects your personal data when you use our services, contact us, or visit our website.

We are committed to ensuring that your privacy is protected and that we comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. Data We Collect

We may collect the following personal information:

• Full name

• Address (service and billing)

• Contact number(s)

• Email address

• Service details and site photos (if applicable)

• Payment details (e.g. confirmation of payment – no card data is stored)

3. How We Collect Data

We collect data when you:

• Submit an enquiry via our website or contact form

• Communicate with us by phone, email, or social media

• Book a service

• Leave a review or provide feedback

4. How We Use Your Data

Your data is used to:

• Respond to your enquiries and provide quotations

• Deliver the services you request

• Manage appointments and logistics

• Send invoices and confirm payments

• Maintain records for accounting and compliance

• Improve our services and communication

5. Lawful Basis for Processing

We process your data based on:

• Contract – to carry out services you’ve requested

• Legitimate interest – to manage business operations and follow up on enquiries

• Consent – for optional marketing (you may opt out anytime)

• Legal obligation – for record-keeping, tax and insurance purposes

6. Data Sharing

We do not sell or rent your personal information. Your data may be shared only with:

• Our own staff or subcontractors (for job scheduling purposes only)

• Accountants or legal advisors (for compliance)

• HMRC or legal authorities, if legally required

All third parties are required to treat your data securely and only for the intended purpose.

7. Data Retention

We keep your data for as long as necessary to fulfil the purposes for which it was collected, including satisfying legal, tax, and insurance requirements. Typically, data is retained for up to 6 years.

8. Security Measures

We have in place appropriate technical and organisational security measures to protect your personal data, including:

• Secure storage of digital and physical records

• Device encryption and password protection

• Regular data backups

9. Your Rights

You have the right to:

• Access the personal data we hold about you

• Request correction of inaccurate information

• Request deletion of your data (where legally permitted)

• Object to or restrict processing in some cases

• Withdraw consent to marketing at any time

To exercise your rights, contact: info@purecleanmanchester.co.uk

10. Cookies & Website Tracking

Our website may use cookies to improve functionality and analyse usage. You can disable cookies in your browser settings. We do not use cookies for advertising or profiling purposes.

11. External Links

Our website may include links to external sites. We are not responsible for the privacy practices of other websites. Please review their policies independently.

12. Updates to This Policy

We may update this Privacy Policy from time to time. The latest version will always be published at: www.purecleanmanchester.com

Contact Us
Pure Clean Manchester Ltd
Email: info@purecleanmanchester.co.uk
Website:  www.purecleanmanchester.com